FAQs
Max Ford Richmond · Frequently Asked Questions
Questions about buying a Ford in Richmond, MO?
Straight answers on buying online, financing, trade-in value, and free home delivery from Max Ford of Richmond — the easiest place to buy a car.
In short: Max Ford of Richmond is a Ford dealership at 904 Stonner Loop, Richmond, MO that sells and delivers new and used vehicles 100% online. Value your trade with a Kelley Blue Book Instant Cash Offer, apply for financing through Ford Motor Credit, and have it delivered — free within 300 miles. Sales: 816-776-2288 · Service: 816-776-0010 · Mon-Sat 8:30-6:00.
Buying a Ford
Buying
Yes — Max Ford of Richmond handles the entire purchase online.
You choose the vehicle, we appraise your trade, arrange financing, and prep the paperwork remotely — then Max Transit delivers to your driveway. Plenty of Richmond, Lexington, and Excelsior Springs drivers across Ray County finish the whole deal before they ever visit. Start at 816-776-2288 or buy online with Max Transit.
At Max Ford Richmond, the hard parts are handled online: upfront pricing, a remote trade offer, delivery, and no back-and-forth on the number.
What you're quoted online is what you sign for — the number doesn't drift once you're in the door. That's the deal throughout the northeast edge of the Kansas City metro. It's the Max Motors promise across all five Missouri dealerships.
Yes — build and custom factory order a Ford to your exact configuration.
Spec your Escape, Explorer, Bronco, or any model, then track it from the plant to delivery in Richmond. Start a custom factory order or call 816-776-2288.
We can usually get it.
A vehicle at another Max location can be brought to our Richmond store within about a week of your request, and new models can be factory-ordered to spec. Call 816-776-2288 and tell us what you’re hunting, whether you’re in Lexington and Excelsior Springs or farther out.
Yes. Max Ford of Richmond handles fleet and commercial sales in new and pre-owned inventory, including F-150, Super Duty, and Transit.
Whether it's a single used pickup for the farm or a matched set of new F-150s for a crew, Max Ford of Richmond can build it — and help you check eligibility for Ford Commercial Vehicle and small-business programs. Business financing and upfits are available. Call Sales at 816-776-2288 for details on fleet and commercial sales.
Yes. Along with electric and hybrid Fords like the F-150 Lightning and Mustang Mach-E, Max Ford of Richmond sets you up for charging.
Buy or lease a Ford EV here and the Ford Power Promise includes a complimentary home charger with standard installation through Qmerit, so you start every day charged. We'll also point you to state and local EV tax incentives. We'll match the vehicle to your driving, not the other way around. Explore electrified or call 816-776-2288.
We do. Look for courtesy vehicles — low-mileage current-model Fords that served as loaners and demos — plus pre-owned under $25,000 at Max Ford of Richmond.
Courtesy units are new-car condition at a used-car price and still carry factory warranty coverage; ask what's coming off the courtesy fleet. Same price match, same delivery, same financing help as everything else on the lot. See what's in the value section or call 816-776-2288.
Financing & Credit
Financing
Max Ford of Richmond works with buyers in every credit situation.
From first-time buyers to past bumps, financing runs through Ford Motor Credit, covering both prime and subprime credit tiers. We don't promise a rate or approval sight-unseen — the finance team reviews your application and finds terms you actually qualify for. Apply securely online or call 816-776-2288.
Yes. You can get pre-approved online first, then shop with a budget in hand.
That way you shop knowing your budget. Got a unique credit situation? Contact the Max Ford Richmond finance team at 816-776-2288.
Yes — Max Ford Richmond finances through Ford Motor Credit.
You get Ford's factory programs alongside competing bank offers. Ask about current APR and lease programs at the finance center or 816-776-2288.
Yes. Leasing is a specialty at Max Ford of Richmond: Ford Credit leases on the F-150, Explorer, or Bronco, structured around how you actually drive.
Leases fit drivers who want a newer vehicle, a predictable payment, and warranty coverage for most of the term; mileage allowances typically run 10,000–15,000 a year with a per-mile charge past that. When the term ends you return it, buy it out, or roll into the next one. Ask about leasing an eligible certified pre-owned unit as well. Rates depend on your credit and the program, so start with the Max Ford Richmond finance team at 816-776-2288. Apply for financing.
Yes — Max Ford of Richmond participates in FordPass Rewards, so you earn points on service and purchases through the FordPass app, plus complimentary remote start, lock/unlock, and vehicle status on FordPass Connect-equipped vehicles.
Enrollment is free and the points stack with our own specials. Ask at the desk or at your next service visit and we'll get you set up — or call 816-776-2288.
Yes — the What's My Buying Power tool on the Max Ford Richmond site is a soft-pull prequalification: no Social Security number, no date of birth, and no effect on your credit score.
It's the TradePending payment engine with a 700Credit soft pull behind it, so the payment estimate is built on your actual credit, not a guess. You see a realistic monthly payment range and which vehicles in stock fit it, in about a minute. It's a prequalification, not a loan approval — when you're ready to buy, the full application goes to lenders. Know your buying power or call 816-776-2288.
Seconds, in many cases. Submit the secure application on the Max Ford Richmond site and lender responses start coming back almost immediately.
Unlike the soft-pull buying-power check, this is the full application with a credit pull that lenders decision on. Responses land with the finance team in seconds; a person then builds the offer around your vehicle and calls you. No promised numbers up front — real ones, fast. Start the application or call 816-776-2288.
Trade-In & Sell Us Your Car
Trade-In
Max Ford of Richmond runs Kelley Blue Book Instant Cash Offer, so you get a verified KBB number online before you drive in.
Bring it to our Richmond store — easy from Lexington and Excelsior Springs — and we'll confirm the offer and put it toward your next vehicle. Value your trade or call 816-776-2288. We buy vehicles whether or not you're buying from us.
Not at all. Max Ford of Richmond buys cars outright through the KBB Instant Cash Offer, no purchase required.
Get your offer online, then call 816-776-2288 to cash out — from Kansas City out to the smaller towns around Richmond, sold or not. Start your Instant Cash Offer.
10 Second Trade is exactly what it sounds like: year, make, model, mileage, and Max Ford of Richmond shows you what your vehicle is worth right now.
The range comes from real local market data through TradePending, not a national average, so it's honest for Ray County. Want a firm offer you can cash? Run the KBB Instant Cash Offer next — we confirm it when you bring the vehicle in. Value your trade in 10 seconds or call 816-776-2288.
It is. Across Ray, Bates, Cass, Henry, and Vernon counties, Max Motors is the Kelley Blue Book Instant Cash Offer headquarters — get the offer online, redeem it at Max Ford Richmond.
For drivers around Lexington, Excelsior Springs, and Odessa, that's the nearest place to turn a KBB offer into money: online offer, quick in-person verification, payment or trade credit the same visit — whether or not you buy here. Redeem or start an offer or call 816-776-2288.
Home Delivery — Max Transit
Delivery
Yes. Max Transit ships from our Richmond, MO store to your door, anywhere in the country.
It's free within 300 miles one-way, then $0.50/mile (301–500), $0.75/mile (501–750), and $1.00/mile past 750. Most of the northeast edge of the Kansas City metro — including Excelsior Springs, Odessa, Higginsville — sits inside the free zone. Send your ZIP for an exact quote. Get a delivery quote.
Delivery from Max Ford of Richmond is free within 300 miles, measured one-way.
Past that it's 50¢ a mile from 301–500, 75¢ from 501–750, and $1 a mile beyond 750 — and you see the estimate before you buy, no surprises. See Max Transit details.
Only at Max Motors
The Max Difference
If a franchised dealer advertises the same in-stock vehicle for less, Max Ford of Richmond beats it to the match or hands you $500.
It's a Max Motors exclusive — offered group-wide, only at Max — so whether you're near Lexington and Excelsior Springs or out along Highway 10 and Highway 13 you can skip driving your deal around for a lower number. See the $500 Price Match Guarantee or ask at 816-776-2288 for full terms.
Max Value Package is an optional ownership bundle — tire, battery and theft protection plus exterior, interior, and ownership perks — offered on eligible vehicles.
It's added only if you choose it, and it's always itemized on your purchase proposal throughout the northeast edge of the Kansas City metro — the exact cost in writing, nothing baked in. Our team walks through coverage, eligibility, and pricing. Learn about the Max Value Package.
It's the Max ownership promise: buy at Max Ford Richmond, service with our factory-trained techs, and drive anywhere with confidence.
Buying is the beginning, not the finish line — that's how it works for Richmond, Lexington, and Excelsior Springs drivers and everyone else at Max.
Max Motors was founded in 2006 in Butler, Missouri, and has grown to eight franchise stores across five rooftops — Max Ford of Richmond is one of them.
The group has been ranked on the Inc. 5000 list of America's fastest-growing private companies, received the Kansas City Business Journal's Champions of Business Award, is a CARFAX Top-Rated Dealer, and runs three commercial truck departments and a dedicated collision center in Harrisonville. Locally, the Max Cares program puts money and time into schools, chambers, and charities around Ray County. That track record is what stands behind the price you see online.
Check the Max Ford Richmond specials pages first — that's where the Max-exclusive new, used, and service offers live and where they change.
Two pages to bookmark: vehicle specials (factory incentives plus Max-exclusive programs like the $500 Price Match and Max Transit) and service specials (oil, tires, brakes, batteries). Drivers around Lexington check them before they call — offers expire, so the page is always the source of truth. Vehicle specials · Service specials or call 816-776-2288.
Service & Parts
Service
Yes — Max Ford of Richmond’s service center welcomes all customers, whether or not you bought from us.
Our Ford-certified techs and genuine parts handle it, warranty work included. Schedule service online or call Service at 816-776-0010.
Yes — the Quick Lane Tire & Auto Center at Max Ford of Richmond handles oil, tires, brakes, and batteries.
Many jobs are done in about an hour — no appointment marathon for Richmond, Lexington, and Excelsior Springs drivers. Schedule an oil change or call Service at 816-776-0010.
Yes — with advance notice, Max Ford of Richmond can pick up your vehicle for service and bring it back through Max Transit.
It's the same Max Transit program that delivers the vehicles we sell, pointed at service instead. Book the appointment, let us know you want pickup, and we coordinate a time that works for you around Lexington, Excelsior Springs, and the rest of Ray County. Routine work like oil changes, tires, brakes, and recalls is the easiest to schedule this way. Schedule service or call Service at 816-776-0010 to arrange pickup.
Absolutely. Wait in comfort at Max Ford of Richmond: free Wi-Fi, refreshments, and a pet-friendly waiting area.
Online scheduling means your slot is set before you get there, and routine maintenance like oil changes, rotations, and brake checks is usually finished while you wait. Max Ford of Richmond's Quick Lane also keeps evening and weekend hours. Prefer to stay home? Ask about Max Transit pickup when you book. Book online or call Service at 816-776-0010.
Yes. Ask the service advisor about service and parts financing at Max Ford of Richmond — it spreads a bigger repair over time.
Use it for the repair you can't put off or the tire set you'd rather not pay in one shot. It's a short application at the service desk; the financing partner sets approval and terms. Schedule service or call Service at 816-776-0010 and ask about financing.
You can. Max Ford of Richmond's Ask a Tech form gets your question — a noise, a warning light, a maintenance timeline — to a technician first.
Tell us the symptom and the vehicle; you get a real answer instead of a guess, and if it needs a visit we'll say so. Send a question or call Service at 816-776-0010.
Yes. Tires are a core service at Max Ford of Richmond through the Quick Lane Tire & Auto Center, with a Low Price Tire Guarantee and evening and weekend hours.
Quote it by size or let us pull it from your VIN, then have it mounted and balanced the same day. Schedule tires or call Service at 816-776-0010.
Yes — Max Ford of Richmond is backed by the Max Motors Collision Center at 1900 N State Route 291, Harrisonville, MO 64701, 816-207-5957: collision repair on all makes and models, and it works with every insurance company.
Hours are Monday through Friday, 8 AM to 5 PM, with after-hours drop-off and emergency support. If money's the worry, the center offers financing at 0% interest for 12 months — including your deductible. It's a full body shop: collision repair, paint, and refinishing, then back to you. Start with Max Ford Richmond's service department at 816-776-0010 or call the center directly at 816-207-5957.
The Ford ownership advantage at Max Ford Richmond
Factory-trained technicians, genuine parts, Ford Credit, and FordPass — everything that comes with owning a Ford, backed by the Max Motors promise.
Schedule Ford serviceCertified & Pre-Owned
Pre-Owned
Yes — Max Ford of Richmond is a CARFAX Top-Rated Dealer, stocking clean-CARFAX and one-owner used vehicles, Ford courtesy vehicles, Ford Blue Advantage certified models, and pre-owned under $25,000.
Every used vehicle carries its full CARFAX history, so Richmond, Lexington, and Excelsior Springs drivers buy with the whole story in hand. Browse certified & pre-owned or call 816-776-2288.
Every pre-owned vehicle at Max Ford of Richmond goes through the Max Pre-Owned Program: up to 182 checks, three tiers, one promise — what we found, in writing.
Age and mileage set the tier, the tier sets the inspection. Max Certified gets the full 182-point inspection plus a $250 body-shop credit, $100 tire allowance, and $100 key allowance. Max Select gets a 34-point inspection, nearly twice Missouri's state minimum. Max Budget vehicles are sold as-is with no warranty. Ask which tier a vehicle earned before you drive it — call sales at 816-776-2288 or browse pre-owned.
Location & Hours
Visit
Max Ford of Richmond is at 904 Stonner Loop, Richmond, MO 64085, in Ray County off Highway 10 and Highway 13.
Sales: 816-776-2288. Service: 816-776-0010. Hours: Mon-Sat 8:30 AM-6:00 PM, closed Sunday. Easy to reach from Excelsior Springs, Odessa, Higginsville. Get directions.
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Offer details & disclosures
Although every reasonable effort has been made to ensure accuracy, absolute accuracy cannot be guaranteed. All vehicles are subject to prior sale. Price does not include applicable tax, title, and license charges. Vehicles shown at other locations are not currently in stock but can be made available at our location within a reasonable time, not to exceed one week. $500 Price Match Guarantee applies to an identical, in-stock, currently-available new vehicle with a verifiable lower advertised price from a franchised dealer; see dealer for complete terms and exclusions. Max Value Package is optional, available at time of purchase on eligible vehicles, and itemized on the purchase agreement; coverage, eligibility, and pricing vary by vehicle — see dealer for details. Max Transit delivery estimates are one-way and based on distance from the Richmond dealership; free within 300 miles, then $0.50/mi (301–500), $0.75/mi (501–750), $1.00/mi (751+); final delivery quote confirmed by the dealership. Financing subject to credit approval; not all buyers will qualify; no specific rate or approval is guaranteed. Kelley Blue Book and Instant Cash Offer are registered trademarks of Kelley Blue Book Co., Inc.